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Help Statistics


The statistics shows you information about tickets for a given time period and for the one of the following criterions:

  • Product
  • System
  • Customer (not available for customers)
  • Engineer (not available for customers)
  • Priority

Please select the desired year and the month (all month or a quarter) and then press the Show-Button to see the statistics.

Additionally it is possible to reduce the result to tickets with the desired priority.

User Priority
Customer A customer can see only statistics for tickets of this customer.
Engineer An engineer will see statistics of own tickets.
Anonymous users The statistics is not available for anonymous users.
Administrator An system administrator can see all.

The S.mon statistics are simple. If complex statistics is required a special software like "Crystal Reports" or "Business Objects" can be used to generate the reports.

All S.mon data is stored in a relational database, therefore is the integration with a special reporting software very easy.

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